Privacy Policy

Introduction
Al Sinani Tours (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information we collect from our clients, website visitors and others who interact with us. This Privacy Policy explains how we collect, use, disclose and store personal information, and your rights in relation to that information.

Scope
This policy applies to:

• Visitors and users of our website at https://www.alsinanitours.com

• Clients booking tours, transfers or other services through us

• Prospective clients, partners and other contacts
  It covers personal information collected by us in the course of our inbound tours operations in Muscat/Oman.

What personal information we collect
We may collect the following types of personal information:

• Contact details: name, email address, telephone/mobile number, address (if relevant)

• Booking details: tour type, dates, number of participants, special requests, payment information (or payment processed via our payment provider)

• Travel and logistic information: arrival/departure flight details, hotel/accommodation, pick-up/drop-off locations, any dietary or medical restrictions you provide

• Website usage data: IP address, browser type, device type, pages visited, time and date of visit, referral source, and cookies as described below

• Marketing information: when you express interest in our services, subscribe to newsletters or follow us on social media

• Any other information you voluntarily provide (e.g., via forms, email communications, chats, WhatsApp, etc.)

How we use your personal information
We use your personal information for the following purposes:

• To provide and manage our tour and transfer services (including reservations, scheduling, invoicing, customer support)

• To communicate with you regarding your booking, inquiries, updates or changes

• To process payments and prevent fraud or misuse of our services

• To improve our website, services and customer experience (e.g., analytics, feedback)

• To send promotional information, newsletters or marketing communications if you have opted in

• To comply with legal or regulatory obligations, or to protect our rights, safety or property

Legal basis for processing
Where applicable under data-protection law, our lawful basis for processing your personal information will include:

• Your consent (e.g., when you opt into marketing communications)

• Performance of a contract (e.g., your booking)

• Legitimate interests (e.g., improving our services, fraud prevention)

• Compliance with legal obligations

Disclosure of personal information
We may share your personal information with:

• Our service providers and partners (e.g., payment processors, transportation providers, hotels, tour guides, insurers) on a need-to-know basis in order to fulfil your booking

• Third-party analytics or marketing platforms if you have consented or where lawful

• Law enforcement or government authorities when required by law or to protect our rights

• In the unlikely event of a business sale, merger or reorganisation, in which case your data may be transferred as part of that transaction (with appropriate safeguards)

International transfers
As we operate in Oman and may engage service providers located in other countries, your information may be transferred internationally. We will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable law.

Cookies & similar technologies
Our website uses cookies and similar tracking technologies to measure, personalise and improve our services. You may choose to disable cookies via your browser settings, though this may limit functionality (e.g., booking forms).

Data retention
We retain your personal information only as long as necessary for the purposes for which it was collected (e.g., for as long as you hold a booking, for customer-service purposes, to comply with legal obligations, or until you ask us to delete it). Beyond that, we will securely anonymise or delete it.

Security
We implement appropriate technical and organisational measures to safeguard your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no system is completely without risk.

Your rights
Depending on applicable law, you may have the right to:

• Access and obtain a copy of your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information (“right to be forgotten”)

• Object to or restrict certain processing of your personal information (e.g., marketing)

• Withdraw your consent at any time where processing is based on consent (without affecting lawful processing before withdrawal)

• Lodge a complaint with a relevant data-protection authority
  To exercise your rights or ask questions, please contact us (see section 12 below). We may ask you to provide proof of identity before actioning requests.

Contact us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact:
Al Sinani Tours
Address: M567 Business Centre, Building No-1384, Way-2316, Muscat 144, Sultanate of Oman
Email: alsinanitours@gmail.com
Phone/WhatsApp: +968 91998788

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and post the new version on our website. It is your responsibility to review this policy periodically. Continued use of our website or services after changes means you accept the revised policy.

Miscellaneous

• If any provision of this Privacy Policy is found to be invalid or unenforceable under applicable law, that provision shall be modified or removed to the minimum extent necessary, and remaining provisions shall continue in full force.

• This Privacy Policy is governed by the laws of the Sultanate of Oman.